Cachet Cars Ltd – Privacy Policy & GDPR Information
Updated 22nd May 2018
Cachet Cars Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or make a booking with us.
It goes without saying we are a responsible business, we take things seriously here because our reputation goes before us.
Please read the following carefully regarding your personal data and how we treat it.
All our drivers, along with our trusted associate operators sign a confidentiality agreement which prevents them discussing anything about passengers, accounts and journeys undertaken etc. They have each been fully reminded of their individual obligations to never to disclose anything outside of the vehicles. Furthermore, they all continue to follow the correct and appropriate process to destroy client data once the booking process and journey has been completed.
As far as our business is concerned we are legally bound to hold client’s information for their travel by our licensing council (Huntingdon District Council) for no less than 6 months. HMRC however request that we hold all transactional history for a period of 6 years.
DATA STORED
All data held and stored by Cachet Cars Ltd is stored on fully encrypted systems and networks, using the latest encryption technologies available. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If you are a current customer or a website visitor we will process some personal information such as your contact details email address, telephone number and postal address, if you use our services.
On occasions, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
COOKIES
We may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers can decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access parts of our website.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
We may use the cookies for the following purposes:
To show relevant advertisements on sites on the internet
To show relevant advertisements based on your prior visit to our website
To use Google Analytics data to serve advertisements based on your prior visit to our website.
You can opt out of Google’s use of cookies by visiting the Google advertising opt-out page google.com/privacy/ads. In addition, for all our other third-party vendors you can opt out by visiting networkadvertising.org/managing/opt_out.asp.Contact information from our contact us form or quote form is for internal company use only and is NOT used or passed to any third party.
The customer’s contact information may also be used to get in touch with the visitor when necessary. Users may opt-out of receiving news and other none urgent future mailing by emailing bookings@cachetcars.com
Customer or visitor information is NEVER sold to third parties, we may share select data with our third-party associate operators for the purpose of undertaking your journey only.
You have the right to be informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch using Contact Details section on our website, or set out below.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:
Why we have been using your information
What categories of information we were using
Who we have shared the information with
How long we envisage holding your information
To maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold.
ACCESS TO INFORMATION
To access a copy of your information that you request we may charge an administrative fee to cover our costs.
Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case, you can contact us so that we can correct our records.
You have the right to be forgotten
There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
The information is no longer needed for the original purpose that we collected it for
You withdraw your consent for us to use the information (and we have no other legal reason to keep it)
You object to us using your information and we have no overriding reason to keep using it
We have used your information unlawfully
We are subject to a legal requirement to delete your information
In those situations, you have the right to have your personal data deleted. If you believe one of these situations applies to you, please get in touch.
CONTACT
Should you have any queries you can contact us via any of the methods below
Email :- Bookings@Cachetcars.com
Phone :- 01223 655314
Write to us at :-
Cachet Cars Ltd
Silvaco Technology Centre
Compass Point Business Park
Stocks Bridge Way
St Ives
Cambridgeshire
PE27 5JL