Complaints

Cachet Cars Ltd provides professional and reliable luxury chauffeur services. However, if our service did not meet your expectations and you wish to make a complaint or provide feedback, please contact us via email at [email protected] or by phone at +44 1223 655314. Kindly provide your full contact details, date and time of travel with job reference number, a description of the issue, and any supporting evidence.

All complaints will be forwarded to our Managing Director, Mrs. Jayne Beaumont, who will thoroughly investigate, aim to resolve, and respond within five business days. A full copy of our complaints policy is available upon request. For issues explicitly related to drivers, taxi, and private hire licensing, you may contact our licensing authority, Huntingdon District Council, at [email protected].g Issues – Huntingdonshire.gov.uk