Help Centre
Questions and Answers
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How do I make a booking?
Booking requests can be made via our website, direct email, or telephone at +44 1223 655314. Our team will be delighted to assist you.
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Complaints
Cachet Cars Ltd provides professional and reliable luxury chauffeur services. However, if our service did not meet your expectations and you wish to make a complaint or provide feedback, please contact us via email at [email protected] or by phone at…
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Short notice cancellation
If you need to cancel a journey within 24 hours of booking, please call +44 1223 655314 directly. Otherwise, please contact us by email or telephone as soon as possible.
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Passenger conduct
We reserve the right to refuse travel to any individual causing damage to our vehicles or posing a nuisance or danger to drivers, staff, or other passengers. In such cases, the police may be involved, and no compensation or refund…
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Waiting time
Waiting time is calculated in 15-minute increments and charged at £10 per 15 minutes. Waiting time begins 15 minutes after the booked travel time. For airport collections, waiting time starts 45 minutes after the confirmed landing time of your flight.
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Returning lost property
If you think you’ve lost an item in one of our vehicles, call us at +44 1223 655314 with a description of your items and contact details.
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Methods of payment
We accept bank transfers along with most major credit and debit cards. We do not accept cash or cheques.
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Flight number: tracking your flight
Providing your flight numbers at the time of booking allows us to assist you by advising on optimal travel times to the airport and monitoring your inbound flight. This ensures regardless of whether your flight arrives early or late, our…
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How much notice do I need to make a booking?
Cachet Cars requires a minimum of 48 hours notice for all bookings.
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Damage to our vehicles
Clients are responsible for any damage they cause to a vehicle’s interior and/or exterior and will be billed accordingly for any such repair.
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Cancellation
Cancellations made with less than 24 hours notice will be charged the full fare.
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Alcohol and drugs
We reserve the right to refuse to carry any passenger(s) under the influence of drugs or alcohol whose behavior poses a threat to the driver or others.