Wheelchairs
Our vehicles can accommodate collapsible wheelchairs, and our drivers are happy to assist with loading and unloading as needed.
The vehicle I booked is not what I ordered
If one of our vehicles is unavailable at the time of your booking, we will arrange for a trusted associate vehicle. While we make every effort to provide a vehicle that matches your booking, our priority is always to ensure your journey proceeds without disruption.
What can I do if my car is late?
You can check your driver’s progress anytime by calling us at +44 1223 655314. Your driver will aim to arrive 10 minutes before the collection time and will send a text/SMS with their arrival status, driver name, and vehicle registration details. All of our cars are tracked. If your driver is delayed, we will contact…
How do I amend a booking?
The easiest way to amend a booking is to reply directly to your booking confirmation, including your booking reference number and the amendments required.
Mobile/Cell numbers
By providing your mobile/cell number, allow us to send you text/SMS updates along with driver details and meeting point confirmations.
Cancelling a booking
To cancel a journey within 24 hours of travel, please contact us directly by calling +44 1223 655314. For other cancellations, kindly contact our office via email or telephone as soon as possible.
Payment in advance
Full payment is required no later than 48 hours before travel. Please note that provisional bookings are not confirmed until payment has been received in full.
How long are the quotes valid for?
Quotes are based on the information provided by the client and remain valid for up to 14 days.
How do I get a quote?
You can request a quote using our online booking form, by email, or by telephone at +44 1223 655314, where we will be happy to assist.
How do I know if the booking is confirmed?
All booking confirmations are sent directly from our booking dispatch system via email. Please carefully check all details listed and notify us immediately of any discrepancies or required changes. Cachet Cars Ltd cannot be held liable for unreported errors.